Frequently Asked Questions

In the “Schedule a Sign Removal” (Sign Removal – Sign Hotline) tab you will fill out your information just like you did when you placed an order. Your signpost will be removed on the date selected.

Sign Hotline likes to give you the opportunity to save money if you choose to. There are some areas that we either don’t serve or may cost too much to install. Please feel free to utilize our “rent a post” opportunity to save money. Plus some of you like to do your own installs yourself. We offer a “rent a post” option on all listings. When you choose this option we will gather a post for you, fence post, screws, zip ties, and the rest of your order as well. You can pick up your post and materials at 18333 W Stevens Rd Burlington WA.

When you place an order there is a section to select when you want your signpost installed. Select the date. Please remember we do not work weekends or major holidays. Our office hours are 8AM-5PM Tuesday-Friday. All install orders placed before 5PM will be installed the following business day if you select that as your date. Any orders placed after 5PM will not be installed the next day but the following business day after that. Please schedule accordingly. Our team leaves the office at 5PM. All orders must be paid upon proof of service. A Stripe invoice will be sent to your email immediately after you place an order.

When you schedule a signpost removal there is a section to select when you want your signpost taken down. Select the date. Please remember we do not work weekends or major holidays. Our office hours are 8AM-5PM Tuesday-Friday. All takedown orders placed before 5PM will be taken down the following business day if you select that as your date. Any orders placed after 5PM will not be taken down the next day but the following business day after that. Please schedule accordingly. Our team leaves the office at 5PM.

To change an order there is a “Change Order Request” (Change Order Request – Sign Hotline) tab on the website. You can fill out this form and request a change to an order. OR you can click the link in the auto response email that is sent to you after you place an order. Both links via website and email will allow you to change your order details.

Our prices include installation and takedown price. Therefore, you are charged one time. All prices reflect whether you are renting our post for 1 day or 365 days.

All agents are responsible for the post after installation. If the post is vandalized, damaged, or stolen beyond repair then the agent will be responsible for replacing the post. The cost to replace a post is $105.

We do not charge to store your sign. This is a FREE service we offer. Plus, it’s more convenient for us to store your sign in our facility, that way we can keep track of your sign and when you place an order, we aren’t trying to get your sign from you and delay any installation.

Yes, we absolutely can pick up your signs from either place. We do charge a $35 trip charge as a pickup and delivery fee. The best way to avoid being charged $35 is to either leave your sign at the property or schedule a time to drop your signs off at our facility. You can leave multiple signs at the property for us to bring back to our facility as well.

We do live in Washington State and mother nature can affect the signpost overtime. These signpost installations are designed to be temporary and last 30-90 days. The wind, rain, and snow overtime can affect how stable the signposts stand. Mother nature can cause the posts to lean overtime. We do our best to make sure the signposts are stable, strong, and straight when installed. If the signpost needs to be reinstalled and it was not from poor installation but for other reasons, we do charge a 50% reinstallation fee.

The company before us was “Fast Sign Man LLC”. We purchased the company from Mike back on April 8^th, 2022. We are now Sign Hotline. We have completely rebranded and redeveloped the company. We have also merged with Carson at “Post It” November 2023.

Yes, Sign Hotline is a locally owned company. Will Babcock and Robert Ruby Davis purchased the company back in April 2022. Both are local Real Estate Agents in Washington State. The have built this company for Realtors by Realtors.

For the most part Sign Hotline is about 80% automated and 20% not automated. Our system was built to make ordering and tracking simple for our clients. We are pretty much Uber for signposts installs. All orders can be tracked live, and you will receive live updates as its happening.

You can call our office 360-873-5261 and our office admin Alex Cruz will answer the phone and assist you in any questions you may have. You can also email in to [email protected]. If you do email you will receive an automated message directing, you to our website. Please do not worry, we do see all emails that come in and we will respond to your email.

Stripe is our payment processing merchant that we use to send invoices and track orders.

Sign Hotline warehouse is located at 18333 W Stevens Rd Burlington WA. At this location we keep all our agents’ signs organized and clean as well as all our posts and equipment. Sign Hotline main office is located at 720 Metcalf St Unit E Sedro Woolley WA 98284. Sign Hotline mailing address for all checks is P.O Box 10 Burlington WA 98233.

You can use the Stripe email link to make a payment via debit or credit card through the secure bill processing. This link is sent to you immediately after placing an order. If you did not receive the link, check your spam. You can also send a check to Sign Hotline P.O Box 10 Burlington WA 98233.

All payments need to be made after receiving a proof of service photo showing the job complete.